Need help with DuesIQ? Find your question below, or email us at support@duesiq.com.
Your HOA's board sets the dues, fees, fines and rules, and keeps your home's records. For a question about what you owe, a charge on your account, a violation, or a request you sent, message your board in DuesIQ or contact them directly. DuesIQ can't change your HOA's amounts or decisions.
Forgot your password? Tap "Forgot password?" on the sign-in page and we'll email you a link. If you lost the phone you use for two-step sign-in, or your email address changed, email us from the address your HOA has on file and we'll help you get back in.
Each household signs in once their HOA uses DuesIQ. If your HOA uses DuesIQ but you can't sign in, ask your board to add you, or tap "Request access" on the sign-in page.
Go to Settings, then Security, then "Delete my account." Your HOA keeps the money records for your home. Board members need to be taken off the board before they can delete their account. Our privacy policy explains what is removed and what stays.
Check the system status page. If DuesIQ is up and something still looks wrong, email support@duesiq.com with your HOA's name, what you were trying to do, and a screenshot if you can.
Questions about setup, billing, payments or your DuesIQ plan go to support@duesiq.com or call (888) 885-6564. Board members can also ask Dewey, the assistant inside DuesIQ.
If you think someone else got into your account, change your password right away and email us. To report a security problem with DuesIQ itself, see our security page.